Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great perks.
Who We're Looking For
The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.
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Some of What You'll Do
Scope of the Role:
· Direct Reports: This is an individual contributor role.
Key Responsibilities:




· Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration.
· Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools
· Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs
· Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.
· Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines.
· Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.
· Work closely with Tier-I counterparts to resolve and close events/incidents.
· Provide input to shift reports and coordinate handover of incomple

📌 Network Operations Center Analyst (Bengaluru)
🏢 Syniverse
📍 Bengaluru