Job Title:
operations Manager
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key responsibilities:
· Maintain and grow revenue of program, responsible for profitability including revenue, margins, billing, seat utilization, and retention
· Ensure program has proficient training, staff development, and effective employee relation/recognition programs
· Select, train, develop, and manage performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements




· Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards
· Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
· Ensure that the operations are compliant with active contracts
· Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
· Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
· Create a positive work setting through employee engagement; resolve employee relation issues in a professional and timely manner
· Participate in cross functional meetings to review information received from operational support functions - Training, HR, Qual

📌 operations Manager (Mumbai)
🏢 CNX
📍 Mumbai