Overview
This individual contributes to the success of PepsiCo by supporting field sales and customers in collecting and submitting for processing multiple customer activation documents, including credit applications, resale certificates, W9 forms and contracts / beverage agreements. Additionally, this role is responsible to accurately attach customers to price groups, key accounts and ensure changes to sales methods and deliver days are processed as requested by sales. This role plays a large part in communication with other partner functions (MBS CIA, MBS DEA, Finance, Equipment and Resolution FSCs, pricing, AR, etc.) to resolve customer activation and maintenance issues as needed.
Responsibilities
Manage SPA Box and provide 48hr SLA response to all requests, determining next steps and looping in partner functions as needed
Partner with siloed functions to complete customer maintenance as requested by field, including but not limited to: Name, contact & address updates, route maintenance, delivery frequency & day changes, call day changes, route changes, sales method updates,



location changes
Collect and submit resale certificates (both for current customers and as maintenance on existing customers); ensure resale is accurately and timely updated by MBS CIA team
Work with partner teams to complete inactivation, change of ownership processes
Complete requests to Add POs
Ensure customers are on correct payment method (charge, check, e-check, PAD, etc.) by ensuring forms are complete, accurate and submitted timely via the correct process – both for newly set up customers as well as maintenance on existing customers
Collect needed information for vendor packets / customer packets / Certificate or Memorandum of Insurance (COI / MOI) requests
Complete updates to customers wiring for national Flag, Business Segments and Key Accounts, price groups as requested / needed
Collect supplier W9s, review for completeness, and submit for supplier numbers (customers, sponsorship & tru

📌 Deputy Manager (India)
🏢 PepsiCo
📍 India