Area(s) of responsibility
A D365 CRM Senior Technical Lead with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service/Field Service and Marketing) and integration.Key skills required:• Minimum 10+ years of CRM Configuration & Customization experience is must.• Must have done worked on large transformation programs in onshore offshore delivery model• Must have worked on client facing engagements• Must have done at least one end to end implementation with integration• Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM)• Experience in agile delivery and deployment, continuous integration and build processes• Robust analytical and problem solving skills; ability to work creatively in problem solving environment
• Knowledge of ERP System like Oracle JDE, Omega, OCPQ would be added advantage• Excellent written and verbal communication skills• BE/B.Tech./MCA/MBA with a sound industry experience




Client responsibilities:• Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.• Execute & participate in application design sessions and make solution recommendations• Deep understanding of Integration & Data Migration methods/tools within D365 CRM• Deep knowledge of configuring and customizing CRM application• Develop CRM Application using .NET Plugins extensions• Ensuring that design is in line with the business requirements
• Leading effective communication, delivery with end stakeholders & clientsPeople responsibilities:• Building a quality culture• Foster teamwork and lead by example• Training and mentoring of project resources• Participating in the organization-wide people initiativesPreferred skills:• CRM Configuration & Customization (Plugins/Workflows/Power Platform etc)• D365 CRM Certified

📌 CRM Func Lead Consultant (Pune)
🏢 Birlasoft
📍 Pune