About Poshmark

Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels easy, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.
About the Role
Poshmark is the largest community marketplace for fashion, where anyone can buy, sell, and share their personal style. As a Community Associate, you provide front-line support to our growing community — today primarily over email, messenger, and social channels, and increasingly through live chat as we roll out this new real-time channel.
You'll triage and resolve time-sensitive inquiries about orders, accounts, shipping, and payments, and provide product education,



all while maintaining a high bar for customer satisfaction. As live chat rolls out, you'll also take on real-time conversations: understanding intent and writing clearly under time pressure, making routing and escalation calls in the moment, and building up to handling multiple chats at once as you gain experience. The ideal Community Associate...
Understands user issues with empathy
Exercises strong problem-solving skills
Is patient in understanding and responding to our users
Is comfortable switching between async (email) and real-time (chat) modes of support as needed
What You'll Do
Email & General Support
Engage with Poshmark users via email, messenger, and/or social support
Respond to users in a timely, friendly, and professional manner
Demonstrate empathy through thoughtful and prompt resolutions for the community
Research, troubleshoot, and recommend solutions for open orders and acc

📌 Community Associate (Chennai)
🏢 Poshmark
📍 Chennai