The role The IT Service Continuity Manager is accountable for the governance, planning, testing, assurance, and continual improvement of IT service continuity across critical technology services. The role ensures that IT services have appropriate recovery strategies, documented recovery plans, clear ownership, tested recovery capability, supplier alignment, and executive visibility of continuity risks. The IT Service Continuity Manager works closely with service owners, platform owners, infrastructure teams, application teams, cybersecurity, enterprise architecture, risk, audit, business continuity, suppliers, and senior IT leaders to ensure IT can respond effectively to major disruption and recover priority services within agreed business expectations. Key Accountabilities 1. IT Service Continuity Ownership and Governance The IT Service Continuity Manager is accountable for the design, governance, and ongoing effectiveness of the IT service continuity capability. Responsibilities include: • Own and maintain the IT service continuity framework, standards, and operating model.



• Define governance controls for continuity planning, testing, evidence, and reporting. • Ensure IT service continuity is aligned to business continuity, enterprise risk, cybersecurity, crisis management, and operational resilience requirements. • Establish clear ownership and accountability for service recovery across technology teams and suppliers. • Act as the senior escalation point for continuity-related risks, gaps, and decisions. • Ensure continuity governance is embedded into operational and project delivery processes. 2. Critical Service Mapping and Recovery Planning Ensure critical IT services have transparent recovery requirements, dependencies, and actionable recovery plans. Responsibilities include: • Maintain a view of critical IT services and supporting technology dependencies. • Work with business and IT stakeholders to understand priority services and recovery expectations. • Define

📌 Manager - IT Service Continuity (Bengaluru)
🏢 Dyson
📍 Bengaluru