Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more productive, increase profitability and give more customers an amazing experience. Want to be part of it?
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Role overview
We are currently seeking an experienced Manager, Service Management to Lead Governance, Compliance, Continuous improvement, Reporting, Problem Management, Back-office and Logistics and across our Infrastructure and Cloud Service Operations function.

Operating in Ambiguity
Able to work effectively with high levels of ambiguity and incomplete information.
Applying broad, structured and creative thinking to solve complex delivery and governance problems.




Acting as a thought leader on service management practice, not just an administrator of process.
Demonstrating strong self-starting behaviour, identifying problems and improvement opportunities without direction.

Key Duties & Responsibilities
Own the Service Governance & Improvement framework, acting as a thought leader and technical authority on service management practice: defining and maturing policies, standards, process controls and continuous improvement activity. Own Service Transition and Problem Management.
Own data analytics and reporting, using insight to identify systemic gaps and prioritise improvement effort.
Maintain oversight of the Logistics function, ensuring equipment provisioning and distribution run reliably in line with agreed service levels.
Define, track and report service governance and delivery KPIs/KRs to senior stakeholders, ensure compliance with agreed SLAs, KP

📌 Manager, Service Management (Hyderabad)
🏢 Keyloop
📍 Hyderabad