Job Description
Manager/Associate Manager – Cargo Operations (India Region)
Function: CommercialLocation: MumbaiReports To: Regional Operations Manager
Job Purpose
Manage day-to-day cargo operations at assigned station(s), ensuring compliance with Air India standards, regulatory requirements, safety norms, and service commitments. Monitor shipment flow, capacity utilization, inventory, and operational performance to optimize efficiency and minimize delays.
Key Accountabilities
Operational Management

Oversee cargo operations at assigned stations and ensure adherence to Air India policies and local regulatory requirements.
Monitor operational KPIs, FSUs, service levels, and operational discrepancies.
Coordinate with internal teams, freight forwarders, and GHAs to ensure smooth cargo movement.
Optimize routing, capacity allocation, and equipment utilization.
Ensure accurate preparation and verification of cargo documentation, including airway bills, customs, and export/import documents.

Compliance & Safety

Ensure compliance with aviation, customs, security,



and other applicable regulations.
Implement and monitor safety procedures, including hazardous cargo handling requirements.

Process Improvement

Identify and resolve operational issues related to cargo handling, transportation, and documentation.
Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality.

Skills Required

Project Management
Communication & Interpersonal Skills
Stakeholder Management
Negotiation Skills
Attention to Detail
Problem Solving

Key Interfaces
Internal

Cargo Operations, Sales, Customer Service, Procurement, and other cross-functional teams.
Coordinate inventory, shipment planning, customer issue resolution, and operational execution.

External

Freight Forwarders and Ground Handling Agents for shipment planning, handling, and issue resolution.
Customers for service support, shipment updates, and query management.
Regulatory Authorities (C

📌 Manager - Cargo Operations (Mumbai)
🏢 Air India Careers
📍 Mumbai