Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
We are looking for an IT Service Manager to drive service excellence and technical program delivery across our infrastructure and technology teams. This role sits at the intersection of ITSM practice and hands-on technical coordination, ensuring services are delivered reliably while complex initiatives move forward with clarity.
Responsibilities
Service Management
Own incident, problem, and change management processes aligned to ITIL framework
Define and track SLAs/OLAs with internal and external stakeholders
Drive continuous service improvement (CSI)



initiatives
Maintain the service catalog and configuration management (CMDB)
Lead major incident reviews and ensure RCA/CAPA closure
Govern release and deployment processes in coordination with engineering
Technical Program Coordination
Coordinate cross-functional technical initiatives from initiation through delivery
Manage dependencies, risks, and escalations across engineering and operations teams
Drive alignment between product, infrastructure, and service delivery on technical priorities
Own program tracking, reporting cadences, and executive status communication
Facilitate sprint and quarterly planning touchpoints across technical teams
Qualifications
6–10 years in IT Service Management, technical operations, or infrastructure delivery
ITIL v4 Foundation or above (mandatory); PMP or Protected a plus
Hands-on experience with ITSM tools — ServiceNow, Jira Service Management, or equivalent

📌 IT Service Manager (Bengaluru)
🏢 Equinix
📍 Bengaluru