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Summary of the Role:
The ServiceNow Analyst supports daily operations by handling incidents, service requests, problems, changes, and defects. Respond to production issues and help implement immediate resolution efforts across ServiceNow technology areas. Help maintain CMDB accuracy, performing regular audits, and keeping precise records
About the Role:
Key Results:
Operational Excellence:
Exceed defined Service level agreements for the ITSM suite, ensuring rapid resolution of Incidents, Problems, and Defects while maintaining detailed documentation.
Agile Development & Execution:
Take ownership of user stories, delivering high-quality solutions and configurations that follow ServiceNow best practices.
Platform Integrity & Health:




Perform/Support proactive system audits to identify performance bottlenecks, orphaned records, or best-practice deviations.
End-to-End Upgrade Support:
Contribute to platform upgrade cycles by performing impact analysis, managing clone-back activities, and remediating skipped records.
Quality Engineering (QA):
Build a library of ServiceNow ATF (Automated Test Framework) cases to ensure regression-free deployments.
Process Optimization:
Identify manual tasks within IT and HR Service Delivery and propose automated workflows to improve organisational efficiency, using Solutions like Now Assist, predictive Intelligence
Sprint Accountability:
Participate in sizing and story-pointing sessions to provide realistic effort estimates and ensure the team maintains a steady sprint velocity.
Main Responsibilities:
Service level agreement Management & Post-Incident Analysis:
Manage and resolve incident tickets, maintainin

📌 ServiceNow Analyst (Bengaluru)
🏢 Levi Strauss
📍 Bengaluru