The IT Service Continuity Senior Analyst is responsible for the development, governance, maintenance, testing, reporting, and continual improvement of IT Service Continuity Management capabilities across the organisation. The role ensures critical services have documented, tested, and maintainable recovery arrangements that align to agreed business recovery objectives and enterprise resilience requirements. The position works closely with service owners, technology teams, suppliers, cyber security teams, and business continuity stakeholders to ensure recovery readiness and resilience remain embedded throughout the service lifecycle. Key Accountabilities 1. IT Service Continuity Ownership and Governance Responsible for maintaining the IT Service Continuity Management framework. Responsibilities include: • Support and maintain the ITSCM framework, policies, standards, and procedures. • Ensure continuity requirements are embedded into service lifecycle activities. • Maintain governance over recovery planning activities. • Ensure continuity controls remain current and effective.



• Support the ongoing maturity of continuity management practices. • Provide subject matter expertise across the organisation. 2. Recovery Planning and Assurance Ensure recovery plans are robust, accurate, and supportable. Responsibilities include: • Maintain technology recovery and service recovery plans. • Review critical service recovery documentation. • Validate recovery strategies against business requirements. • Coordinate annual review cycles for recovery plans. • Ensure recovery ownership is clearly assigned. • Track remediation of identified recovery gaps. 3. Continuity Testing and Exercising Coordinate and govern continuity testing activities. Responsibilities include: • Develop annual continuity testing schedules. • Coordinate disaster recovery and service recovery exercises. • Facilitate simulation and recovery testing activities. • Record and report testing outcomes. • Ensure lesson

📌 Senior Analyst (Bengaluru)
🏢 Dyson
📍 Bengaluru