This job is provided by apna.co

Reporting to : Team Leader - Service Delivery

Function Name : Fault Repair

Purpose Of The Role

Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description

Key Responsibilities:

Assume overall responsibility for ensuring 99.99% Customer Uptime

Ensure that the switches in the network are maintained as per norms

Ensure support for timely connectivity for all the cross functional teams

Maintain the network database and submit the required report to the reporting manager on regular intervals

Attend customer complaints on field and give quality resolution within the TAT

Provide timely resolution of technical complaints through analysis/ trouble shooting

Monitor NMS through relevant application and take appropriate action based on the events





Analyze repeat complaints and ensure implementation of corrective measures through escalations if required

100% compliance on safety and cardinal rules

Responsible for process adherence

Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Recruitment Specifications

Education

Graduate/Diploma/ITI holder in any discipline

Hardware & Networking, MCSE and CCNA preferred

Work Experience

1 - 5 years of work experience

Hands on experience in Trouble shooting of Networking and Hardware

📌 Senior Network Engineer (India)
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