Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SD Access Operations
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:
Flexible to work in 24x7 rotational shifts, including weekend
Excellent communication skills
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Ensure timely resolution of technical issues.
Collaborate with cross-functional teams to troubleshoot and resolve system issues.
Document troubleshooting steps and solutions for future reference.
Provide training and guidance to junior team members.
Stay updated on industry trends and best practices.