Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Wireless Technologies Operations

Positive to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.

Roles & Responsibilities:

Flexible to work in 24x7 rotational shifts, including weekend
Excellent communication skills
Expected to be an SME, collaborate and manage the team to perform.




Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Manage and prioritize support tickets to ensure timely resolution.
Conduct root cause analysis for recurring issues and implement preventive measures.
Develop and maintain technical documentation for troubleshooting and knowledge sharing.
Stay updated with the latest industry trends and technologies to provide effective support.

Professional & Technical Skills:

Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent)
Must Have Skills: Cisco Wireless, Aruba Wireless, Meraki Wireless, Juniper MIST Wireless, Cisco Catalyst Center, DNA-C, Cisco ISE, Aruba Central (Minimum 2 Skills out of the list)
Good to have Skills: Aruba ClearPass, Forescout NAC, Extreme Wireless, Fortinet Wireless, Ubiquiti, Arista Wireless, Python, An

📌 Application Support Engineer (Pune)
🏢 Accenture in India
📍 Pune