Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Operations & Service Management
Good to have skills : SD Access Operations
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently.
The practitioner follows established operational procedures to maintain service stability and quality, ensuring smooth functioning of various technology platforms. Collaboration with different teams and adherence to defined processes are key aspects of the daily routine, contributing to a reliable and responsive support workplace.
Roles & Responsibilities:
Lead LAN/WLAN current-state assessment and discovery.
Develop and validate LAN/WLAN HLD/LLD.
Design and implement Aruba Switching solutions.
Design and implement Aruba Wireless solutions.
Work with Aruba Central for configuration, monitoring and management.
Support campus LAN/WLAN modernization and technology refresh.
Develop site migration and cutover strategies.
Validate switch, wireless and network configurations.
Support deployment waves and site migrations.
Troubleshoot complex LAN/WLAN issues.
Coordinate with Prisma SD-WAN, NAC/sec
📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture in India
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.