Bengaluru

Onsite

Senior Customer Experience Manager

Lead Bark India’s global CX operations, develop future leaders, drive performance and shape customer experience across international markets. Join us and make a real impact

We usually respond within three days

About Bark

Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and Current Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription-based pricing.

As a profitable, PE-backed scale-up (EMK Capital), Bark offers the best of both worlds:



the agility and innovation of a fast-moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.

About Bark India

Bark India is the largest operation of Bark outside the UK, with more than 50 staff members. Bark India started operations in December 2022 and currently manages Marketing and Sales functions for India, South Africa and Singapore. In addition, there is also customer support team that provides support to India and Global operations.

About The Role

We are looking for an experienced Senior CX Manager to lead Customer Experience operations in India, supporting customers across multiple markets and stages of the customer lifecycle.

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