Company Description Sitara Hotels is a fast-growing hospitality chain founded in 2020 by Mr. Nirmal Sokhal, set against the scenic landscapes of Uttarakhand and Himachal Pradesh. With more than 20 boutique and luxury properties and over 900 premium rooms and suites, the brand focuses on combining authentic Himalayan warmth with modern comfort. Sitara Hotels has hosted over 100,000 guests, offering peaceful mountain escapes, adventure-oriented stays, and corporate retreats. The company is committed to delivering memorable guest experiences and high-quality service across all its locations.
Role Description The Front Office Specialist is a full-time, in office role based at Sitara Hotels in Haridwar. This role is responsible for welcoming guests, managing check-in and check-out procedures, and handling reception desk operations with professionalism and courtesy. Daily tasks include answering phone calls, managing reservations and appointment scheduling, responding to guest inquiries, and coordinating with housekeeping and other departments to ensure smooth guest experiences.



The Front Office Specialist also supports billing and basic administrative activities, addresses guest concerns promptly, and upholds Sitara Hotels’ standards of hospitality and service excellence.
Qualifications
Strong Customer Service and Receptionist Duties skills to manage guest interactions, check-ins, check-outs, and lobby operations.
Professional Phone Etiquette and Communication skills to handle calls, respond to inquiries, and convey information clearly and respectfully.
Experience with Appointment Scheduling and reservation management, including use of hotel property management systems or similar software.
Ability to work in a fast-paced front office environment, with attention to detail, accuracy in handling cash and billing, and basic computer literacy.
Excellent interpersonal skills, a friendly and composed demeanor, and the ability to work flexible hours, including weekends and holiday

📌 Front Office Specialist (Haridwar)
🏢 sitara hotels
📍 Haridwar