Job Summary

Manage WRB and SME business Fraud Risk and Mule space especially in the digital and payments landscape.
Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Key Responsibilities

Ensure the Fraud Risk Management framework is effectively embedded and communicated across WRB and SME segment.
Ensure understanding of local/regional intelligence (of fraud trend) to factor in devising fraud risk strategies.
Comply with local/regional legal and regulatory requirements of fraud risk.
Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
Deploy the strategies across products and channels.
Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
Ensure the fraud risk management team achieves expense and loss budget targets




Ensure understanding of Mules and the evolving regulatory landscape around digital frauds.
Develop a cooperative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion.
Work closely with the GBS/FRSC team to ensure that

📌 Head - Fraud Risk Management (Mumbai)
🏢 Standard Chartered India
📍 Mumbai