National Dispatch Coordinator – Canada

Location: Remote in India
Employment Type: Full time
Market: Canada

About the Role
We are looking for a reliable and organized National Dispatch Coordinator to oversee and coordinate delivery dispatch operations across Canada. The successful candidate will be responsible for monitoring daily dispatch activities, coordinating with Owner-Operators (OOs), ensuring shipments are assigned and delivered on time, and resolving operational issues as they arise.

This role requires strong communication, organization, problem-solving, and time-management skills, along with a good understanding of Canadian transportation and delivery operations.

Key Responsibilities
Oversee daily dispatch operations across multiple provinces and territories in Canada.
Coordinate with dispatchers, Owner-Operators, brokers, and fleet partners.
Monitor assigned shipments and ensure pickups and deliveries are completed within required timelines.
Ensure drivers and vehicles are appropriately assigned to available routes and shipments.




Monitor driver and shipment status throughout the delivery process.
Follow up on delayed, missed, or failed pickups and deliveries.
Handle operational issues and coordinate appropriate solutions quickly.
Communicate shipment updates, delays, and exceptions to the relevant teams.
Ensure proof of delivery (POD) and other required delivery information is collected and recorded.
Maintain accurate dispatch records, shipment information, and driver availability.
Coordinate replacement drivers or vehicles when required.
Monitor overall dispatch performance and identify operational bottlenecks.
Ensure dispatch procedures and customer requirements are being followed consistently across Canada.
Escalate major operational, customer, safety, or compliance issues to management.
Support the development and improvement of dispatch processes and procedures.

Requirements
6 months to 1.5 years of dispatching experience
Ability to be available

📌 National Dispatch Coordinator/Dispatcher Canada (Chandigarh)
🏢 DigiRam
📍 Chandigarh