Job Roles & Responsibilities 1. Training Strategy and Leadership: • Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices. • Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space. • Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines. 2. RCM BPO Knowledge Development: • Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards. • Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators). • Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools,



and regulations. 3. Performance Improvement: • Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs. • Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes. • Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives. 4. Onboarding and Upskilling: • Oversee the development and execution of comprehensive onboarding programs for recent employees, ensuring a smooth transition into the company and its operations. • Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions. Credence Resource Management v1.0 Effective – March 18,

📌 Director Training (India)
🏢 r3 Consultant
📍 India