Join our Team
About this opportunity:
Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality delivery tools, processes, and training modules. You will be responsible for developing and implementing innovative delivery models to cultivate an workplace that fuels global efficiency and promotes profitable growth.
What you will do:
- Enhance the efficiency of our delivery workforce through appropriate tools, processes, and working parameters.
- Develop, implement, and manage delivery models and frameworks.
- Analyze and manage performance to ensure a quality framework and reliable data trends.
- Strengthen competence through career path planning, training, education, and certification.
- Adhere diligently to group, legal, financial directives, and data security and privacy guidelines.
- Supervise compliance with global and local environmental and occupational health and safety (E+OHS) standards.
The skills you bring:




Mandatory Skills
Power BI
Dashboard Development
Advanced Microsoft Excel
PowerPoint Presentation Creation
Reporting & Analytics
Preferred Skills
Power Query
DAX
Data Visualization Best Practices
KPI Reporting
Business Analytics
Stakeholder Management
Qualifications
Bachelor's degree in Business, Finance, Statistics, Computer Science, or related field.
Proven experience in reporting, analytics, and dashboard creation.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Key Competencies
Data Analysis
Attention to Detail
Business Reporting
Presentation Skills
Time Management
Stakeholder Collaboration
Experience - 2 to 5 yrs in operations
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to som

📌 Performance and Business Operation (Gurugram)
🏢 Ericsson
📍 Gurugram