27 Aug
|
American Express
|
Gurugram
27 Aug
American Express
Gurugram
Overview: Customer Fulfillment Network (CFN) offers wide range of services to
its Customers, Merchants and Commercial Clients .CFN has a global footprint in
15 Delivery Hub’s from where it offers customer service to 24 markets in
multiple languages. CFN plays a critical role in companywide efforts to
streamline processes, enable digital fulfillment and adhere to market
regulations, policies, audit requirements and compliance framework.
Role Description: As CFN continues to evolve and grow its servicing landscape,
Digitization & Automation of back-office processes is becoming more critical as
it directly impacts customer experience in a highly competitive payments
landscape. This position will be responsible for enabling Communication &
transformation framework, by leveraging and coordinating with cross-functional
leaders, with deep focus on Process Standardization and Customer First.
📌 Manager Operations Excellence (Gurugram)
🏢 American Express
📍 Gurugram