About the Company:
Urban Company is a leading technology platform that connects customers with trusted
professionals for a wide range of home services. From beauty and wellness to home repairs
and maintenance, we deliver high-quality, reliable services at the customer’s convenience.
Founded in 2014 (formerly UrbanClap), the company was built to transform an unorganized and
fragmented home services industry. With a strong focus on customer love, partner
empowerment, and a technology-first approach, Urban Company continues to redefine
service delivery standards while enabling service professionals to build sustainable livelihoods.
About the Role:
As a Senior Category Field Operations Manager – Insta Help, you will lead and optimize
on-ground operations for fast-response, high-frequency service categories. The role demands a
strong focus on speed, reliability, partner performance, and customer experience in a
dynamic, real-time service environment.
Key Responsibilities:
● Conduct regular field audits and market visits to identify gaps and improve
execution
● Drive operational excellence for the Insta Help category, ensuring rapid turnaround
times and high service reliability
● Design and implement strategies to improve on-ground efficiency, cost
optimization, and service quality.
● Collaborate with supply and fleet teams to ensure optimal partner availability and
allocation during peak demand
● Lead partner onboarding, training, and capability-building initiatives for
consistent service quality
● Track and manage service partner performance, providing coaching, feedback, and
corrective actions
● Handle and resolve critical escalations to maintain customer trust and experience
● Work closely with product, marketing, and support teams to drive category growth
and operational alignment
Required Skillset:
● Experience in on-ground operations, hyperlocal logistics, or quick-service
environments
● Excellent stakeholder management and leadership skills
● Ability to thrive
📌 Senior Category Manager (Chennai)
🏢 Urban
📍 Chennai