International Voice Process Executive – Amazon Project

Company: Sutherland
Client / Project: Amazon
Job Type: Permanent / Full-Time
Location: Perungalathur, Chennai
Work Model: Work From Office (WFO)
Working Days: 6 Days Working + 1 Rotational Week Off
CTC: ₹3.5 LPA

Job Overview
Sutherland is hiring International Voice Process Executives for its Amazon Project in Chennai.
The role involves handling customer interactions through voice calls and providing professional, accurate and customer-focused support to international customers.

The candidate must have excellent English communication skills with clear pronunciation, strong articulation and a skilled UK-style communication ability.
Key Responsibilities
Handle inbound international customer calls professionally and confidently.
Assist customers with their queries, requests and concerns.
Understand customer requirements and provide accurate resolutions.
Communicate with customers in clear, fluent and professional English.
Maintain a UK-style professional communication approach, including appropriate tone, pronunciation,



vocabulary and etiquette.
Handle customer complaints and difficult situations calmly and professionally.
Provide step-by-step assistance and troubleshooting wherever required.
Document customer interactions and resolutions accurately in the system.
Follow Amazon/Sutherland process guidelines, quality standards and compliance requirements.
Meet defined quality, productivity and customer satisfaction targets.
Escalate complex issues to the appropriate support team when required.
Mandatory Requirements
Excellent spoken English communication is mandatory.
Candidate must be highly comfortable speaking with UK/international customers.
UK-style English communication / pronunciation / articulation is strongly mandatory.
Strong listening and comprehension skills.
Clear and confident voice.
Good customer-handling and problem-solving skills.
Professional attitude and customer-centric approach.
Basic com

📌 voice process (Chennai)
🏢 Sutherland
📍 Chennai