Customer Support Specialist (US Retention Process)
Spanish Language Expert (Bilingual – English & Spanish)
Role Summary
We are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.
Key Responsibilities
Handle inbound and outbound customer calls efficiently
Understand customer needs and provide suitable solutions
Research issues and resolve them effectively
Clearly explain product/service features and benefits without reliance on scripts
Build robust customer relationships
Achieve qualitative and quantitative performance targets
Requirements
Prior experience in customer support, sales, or retention (international BPO)
Experience with US market processes (mandatory)
Strong communication and listening skills with neutral accent
Good time management and problem-solving abilities
Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage
Immediate joiners only
Benefits
Health Insurance
Provident Fund
Cab Facility
Work Details
5 Days Working (US Shifts)
Rotational shifts and week offs
Location: Viman Nagar, Pune

📌 Customer Support Specialist (Pune)
🏢 SamvadSocial Technologies
📍 Pune