We will count on you to:
- Act as a process owner and subject matter expert for team members and stakeholders
- 70% Processing & technical check and 30% managerial activities
- Handling tasks for UK health insurance products - like GLA, GIP, PMI, Dental, Pension, etc.
- Excellent communication with clients, colleagues and providers
- Interpretation of policy terms and client requirements to draft Renewal or Market Review Report
- Good understanding of claims Underwriting process
- Enter, validate and provide data analysis for various data used in renewal process (employee headcount movement, claim history, underwriting details, premium changes etc.)
- Prepare various documents that are used in placement process and distributed by local client contacts to clients (Proposals, RFQ, Confirmation of Placement, Renewal Report, e-mails
- Creating reports, perform data analysis, including presentation of data insights
- Leading transition calls and creating process documents (e.g., SOPs, PMAPs etc.)
- Drive and Focus on the culture of First Time Right




- Mentoring and coaching current hires
- Ownership of timely delivery on all deliverables assigned to the team through effective planning and monitoring
- Mentoring a team directly on client deliverables in a transactional and project-based environment
- Accurate recording of time on appropriate financial system to ensure achievement of financial / chargeable hours target
- Own accountability by being able to help the teams troubleshoot issues in projects on both technical and business side
- Responsible for managing stakeholders and process SLAs
- Define, delegate and monitor the various employee engagement initiatives for the assigned shop viz; R&Rs;, SPOT Award System and so on
- Drive improvement/ Lean ideas within the team
- Preparation of various process reports as and when delegated by managers
- Mailbox monitoring and ensuring effective SLA controls
- Identify the developmental and process training needs for team and ensuri

📌 Manager - UK Health Operations (Gurugram)
🏢 Oliver Wyman
📍 Gurugram