Responsible for maintaining and expanding relationships with significant clients, ensuring their needs and expectations are met, and acting as the key interface between the customer and internal teams. The role involves both developing existing accounts and generating recent business opportunities Key Responsibilities
- Develop trust relationships with a portfolio of major clients to ensure loyalty and prevent defection to competitors.
- Acquire a thorough understanding of key customer needs and requirements
- Expand relationships with existing customers by proposing solutions that meet their objectives
- Ensure correct products and services are delivered to customers in a timely manner
- Serve as the communication link between key customers and internal teams
- Resolve issues and complaints to maintain client trust
- Generate new sales and business opportunities
- Prepare regular progress reports and forecasts