- Customer Support : Act as the primary point of contact for customers, providing assistance via phone, email, in-person, and online chat. Address inquiries related to watch features, warranty, repairs, and product availability.
- Product Expertise : Offer expert guidance on watch types (luxury, mechanical, quartz, smartwatches, etc.), features, and maintenance. Help customers choose the right product based on their style and requirements.
- Relationship Building : Develop and nurture long-term relationships with customers, ensuring repeat business through personalized service and follow-up.
- Sales Support : Assist customers in making informed purchasing decisions. Upsell and cross-sell accessories such as straps, cases, and other related products to increase revenue.
- After-Sales Service : Coordinate and manage post-purchase services such as repairs, exchanges, and warranty claims. Ensure that customers are satisfied with the quality of their purchase.
- Customer Engagement : Engage with customers through social media platforms,



ensuring timely responses to inquiries and addressing any concerns. Maintain positive brand representation across various channels.
- Feedback Collection : Gather customer feedback on products, services, and experiences to improve the overall customer journey.
- Problem Resolution : Address and resolve any customer complaints or issues related to products, services, or delivery with a focus on customer satisfaction and retention.
- Monitor Trends : Stay up-to-date on market trends in the watch industry, competitor products, and customer preferences to provide valuable insights to management.

Qualifications and Skills:
- Education : Bachelor's degree in Business, Marketing, or related fields (preferred).
- Experience : Previous experience in customer service, sales, or a customer relationship management role, preferably within the retail or luxury goods industry.
- Product Knowledge : Robust understanding of different types of watches (me

📌 Customer Relationship Officer (Secunderabad)
🏢 Titan Company
📍 Secunderabad