About The Role

We're looking for an Enterprise Account Manager to own the entire customer lifecycle at BiteSpeed — from onboarding and implementation to retention, renewals, cross-sell, upsell, and account expansion.

This isn't a traditional customer success role focused only on support and relationship management. We're looking for someone who can build strong customer relationships while also identifying growth opportunities and driving revenue from existing accounts.

You'll work closely with customers to help them achieve their goals, maximize the value they derive from BiteSpeed, and uncover opportunities to expand their partnership with us.

What You'll Do

Own the end-to-end customer journey — onboarding, implementation, adoption, retention, renewals, and expansion.
Build solid, long-term relationships and become a trusted advisor for your customers.
Lead customer onboarding and ensure a smooth implementation experience with faster time-to-value.
Drive product adoption and customer engagement by helping customers unlock the full potential of BiteSpeed.




Own renewals and retention, ensuring customers continue to achieve measurable business outcomes.
Proactively identify and drive cross-sell, upsell, and expansion opportunities across your portfolio.
Work closely with customers to understand their business goals, growth plans, and evolving requirements to uncover additional revenue opportunities.
Monitor account health, product usage, and engagement metrics to identify both risk signals and growth opportunities.
Collaborate with internal teams across product, sales, support, and growth to deliver a seamless customer experience.

What Makes You a Good Fit

You have 2-5 years of experience in customer success, account management, or a similar customer-facing role.
You have hands-on experience managing the complete customer lifecycle, including onboarding, adoption, retention, renewals, and expansion.
You have a strong commercial mindset and are comfortable driv

📌 Key Account Manager (Bengaluru)
🏢 BiteSpeed
📍 Bengaluru