About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: SOTO / Offshore Ticketing Executive

Location: Lower Parel, Mumbai

Experience: 2-4 years

Education:



Graduate

Job Summary

We are looking for a Travel Consultant – International Ticketing (SOTO) to manage end-to-end international ticketing operations, including ticket issuance, reissues, refunds, exchanges, and schedule changes through Sabre GDS. The ideal candidate should have robust knowledge of airline fare rules, BSP processes, and international ticketing, with the ability to handle complex itineraries while ensuring accuracy, compliance, and excellent service delivery.

Job Responsibilities

Handle end-to-end SOTO (Sold Outside, Ticketed Outside) and offshore international air ticketing through Sabre GDS.
Create, modify, and manage complex international PNRs for one-way, round-trip, multi-city, and open-jaw itineraries.
Issue, reissue, revalidate, and exchange international tickets in accordance with airline fare rules.
Process voluntary and involuntary changes, including schedule changes

📌 SOTO ticketing (Mumbai)
🏢 Tripjack
📍 Mumbai