Serves as a trusted advisor to customers and technical expert on technologies
across the marketplace to shape guidance provided to customers. Serves as a
go-to technical expert with highly specialized knowledge across Oracle and
non-Oracle technologies, products, services, and best practices. Leads
organization-wide optimizations (e.g., automation) into solutions and technical
delivery in coordination with the customer team. Acts as an internal and/or
external expert point of contact and escalation point for critical technical and
process issues and provides proactive and reactive technical assistance in close
cooperation with Support and Product Development teams for problem analysis and
investigation. Assists customers with highly complex software updates, upgrades,
configuration, and incident remediation and educates and mentors junior
engineers to educate customers on product features, upgrades, and best
practices. Leads the scoping, creation, and maintenance of customer deliverables
to help customers with solution implementation. Leads highly complex problem




analysis and investigation, providing documented technical solutions ready for
customers to implement, test, and maintain. Drives cross-functional solution
alignment with technology strategy and business goals. Delivers presentations
and acts as a technical expert and executive presence during presentations for
junior engineers.

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📌 Lead Principal Advanced Services Engineer (Bengaluru)
🏢 Oracle
📍 Bengaluru