Job Summary

We are looking for an enthusiastic and communication-focused Counsellor Cum Telecaller to join our team. The candidate will be responsible for handling student enquiries, counselling prospective students about our courses, making follow-up calls, and converting leads into admissions.

Key Responsibilities
Handle incoming and outgoing calls from prospective students.
Understand students' career goals and recommend suitable courses.
Explain course details, duration, fees, batches, and career opportunities.
Follow up with leads through calls and WhatsApp.
Maintain regular communication with prospective students until admission.
Convert leads into successful admissions and achieve monthly targets.
Maintain accurate records of calls, follow-ups, and admissions in CRM/Excel.
Coordinate with the training/academic team regarding course-related queries.
Handle walk-in enquiries and provide counselling to students and parents.
Build a positive relationship with students and ensure a good counselling experience.
Required Skills




Excellent communication and interpersonal skills.
Good Hindi and English communication.
Confident and persuasive communication style.
Strong convincing and negotiation skills.
Basic knowledge of MS Office/Excel and CRM tools.
Target-oriented and comfortable with calling-based work.
Valuable listening and problem-solving abilities.
Preferred Candidate
Candidates with experience in education counselling, telecalling, sales, or admission counselling will be preferred.
Freshers with excellent communication skills can also apply.
Candidates should be energetic, presentable, and comfortable interacting with students.
Key Performance Indicators (KPIs)
Number of calls and follow-ups.
Lead conversion and admission targets.
Follow-up efficiency.
Revenue/admission contribution.
Student satisfaction and enquiry handling quality.

Experience: 0–2 Years
Salary: ₹15,000–₹18,000 per month

📌 Counsellor Cum Telecaller (Ahmedabad)
🏢 CAD DESK INDIA
📍 Ahmedabad