Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in
the Philippines, is currently looking for Agent, Cunard Reservations. Only
candidates located in Metro Manila, Philippines to apply.

Job Summary:

The Cunard Voyage Services Specialist is a Manila-based, multi-market
shared-services role providing polished, knowledgeable and personalized
reservation and guest-support services to Cunard guests, travel advisors and
regional partners across Australia, North America, Japan and designated Asia
markets. Australia and North America are supported through approved inbound and
outbound telephone, email, chat and shared-inbox channels. Japan and designated
Asia markets are supported through email, shared inboxes and other approved
written channels only; the role does not provide inbound or outbound telephone
support for those markets.

The specialist supports both new and existing reservations by responding to
enquiries, recommending suitable voyages, accommodations, fares and promotions,
preparing quotations, processing approved payments and booking changes,




resolving policy and service questions, and coordinating complex requests with
internal teams. The position is service-led, with guest care, booking accuracy,
brand representation and first-contact resolution at its core. When handling
eligible enquiries for Australia and North America, the specialist will also
identify suitable booking opportunities, guide guests through the purchase
journey and convert qualified enquiries into confirmed reservations.

Work is assigned according to regional volumes, language capability, approved
customer-contact channels and business priorities. Performance may be measured
through guest satisfaction, written and verbal quality, first-contact
resolution, booking accuracy, productivity, schedule adherence, channel
compliance, booking conversion and revenue outcomes for assigned activities.

Essential functions:

Australia & North America Reservations & Recent Booki

📌 Agent, Cunard Reservations (India)
🏢 Carnival
📍 India