27 Aug
|
VehicleCare
|
New Delhi
27 Aug
VehicleCare
New Delhi
VehicleCare is an automotive technology and services company focused on providing efficient vehicle servicing, repair, inspection, and claims-related solutions through a wide network of workshops. We work with corporate clients, insurance partners, fleet operators, and other B2B customers to deliver quality automotive services with strong operational control.
Job Summary
We are looking for a Workshop Management – B2B professional who will be responsible for managing day-to-day workshop operations for B2B business, ensuring timely vehicle servicing, quality control, customer satisfaction, and effective coordination between workshops, customers, insurance partners, and internal teams.
The ideal candidate should have strong knowledge of automobile workshop operations, service processes, team coordination, vendor management, job card management, billing, and customer handling.
Key Responsibilities
1. Workshop Operations
Manage and monitor day-to-day operations of assigned workshops.
Ensure vehicles are received, inspected, repaired, serviced, and delivered within defined TAT.
Monitor job cards, repair estimates, approvals, parts availability, and vehicle delivery.
Ensure adherence to company SOPs and operational standards.
Identify operational gaps and implement corrective actions.
2. B2B Customer Management
Coordinate with corporate clients, fleet operators, insurance companies, and other B2B customers.
Understand customer requirements and ensure timely resolution of operational concerns.
Maintain strong relationships with key B2B accounts and workshop partners.
Handle escalations related to delays, repair quality, billing, and vehicle delivery.
3. Workshop & Vendor Management
Coordinate with workshop partners and ensure service quality and process compliance.
Monitor workshop performance against agreed KPIs.
Conduct regular workshop visits and operational audits.
Identify suitable workshops and support onboarding of current workshop partners when required. .
4. Quality
📌 Workshop Coordinator (New Delhi)
🏢 VehicleCare
📍 New Delhi