Location: Mumbai (in office) · Experience: 2–5 years · Qualification: Graduate (any stream); MBA not required

About Resollect
Resollect is a fast-growing B2B SaaS and execution platform for banks, NBFCs, HFCs, and ARCs, powering legal recovery and collections across India — lakhs of legal notices, court filings, newspaper publications, and field actions executed through our vendor and partner network.

The Role
You will own on-ground execution of our legal recovery operations — notice printing and dispatch, newspaper publications, courier and postal coordination — by managing a network of vendors and ensuring every task is completed on time, tracked, and reported. You are the person who gets it done and always knows the exact status of everything.

Responsibilities
Notice Dispatch Operations
Own the end-to-end notice pipeline: print, sign, dispatch — coordinating printers, franking/postal vendors (India Post, Speed Post, couriers), and internal teams
Track every batch from generation to proof of delivery; chase PODs, manage RTO/undelivered cases,



and maintain dispatch-level records
Ensure client SLAs and statutory timelines are never missed
Newspaper Publication Management
Coordinate publication of possession/auction/statutory notices across newspapers and jurisdictions — obtain quotes, book slots, verify published copies, collect e-paper clippings and bills
Build and maintain a rate-card and vendor base of publication agencies across states
Vendor Management
Onboard, negotiate with, and manage printing, dispatch, publication, and allied vendors
Track vendor performance (TAT, error rates, cost); resolve escalations and replace underperformers
Verify vendor invoices against actual deliverables before payout approval
MIS & Reporting
Own operational MIS end-to-end: batch-wise trackers, POD status, publication logs, TAT dashboards, exception reports
Publish daily/weekly status reports to clients and internal leadership
Maintain audit-ready records (dispatch proofs, PODs,

📌 Operations Associate (Mumbai)
🏢 Resollect
📍 Mumbai