Key Responsibilities & Requirements
1–5 years of experience in Collections, Recovery, or Accounts Receivable.
Hands-on experience managing DPD (Days Past Due) buckets, including 1–30, 31–60, 61–90, and 90+ DPD.
Experience in tele-calling, collection calls, and customer follow-ups for overdue payments.
Proven ability to achieve collection targets and effectively resolve customer payment-related issues.
Solid communication, negotiation, and customer-handling skills.
DRA (Debt Recovery Agent) Certification is mandatory.