About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more productive customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.

The Opportunity

We're looking for a Manager,



Forward Deployed Engineering to lead a team of highly technical AI Agent Engineers responsible for designing, building and deploying enterprise AI solutions in complex customer environments.
This is a hands-on engineering leadership role for someone who enjoys solving difficult technical problems, working directly with enterprise customers, and coaching engineers through architecture, integrations and AI implementation challenges.

Rather than managing delivery plans, you'll spend your time reviewing technical designs, guiding implementation decisions, unblocking engineers, and partnering closely with Product and Engineering to solve customer problems that don't have obvious answers.

We're looking for an engineering leader who still enjoys writing code, reviewing architecture, debugging integrations and being close to the technology.

This role requires the incumbent to work in shift hours from

📌 Manager Forward Deployed Team (Bengaluru)
🏢 observe.ai
📍 Bengaluru