Job Title: Director - Quality Assurance
Solution Line: Aon Business Services
Team: Quality and Business Excellence
Position Type: Full Time
Work Mode: Hybrid
GCF Level: 50
Cab Facility: Yes
Shift Time: 12:00 PM - 9:00 PM (IST)
People Manager Role: Yes
REQUIRED EDUCATION AND CERTIFICATIONS CRITICAL FOR THE ROLE
Bachelor's or master's degree in a relevant discipline. Specific discipline requirements to be confirmed.
Lean Six Sigma Black Belt; ISO 9001 / ISO 27001 Lead Auditor
CIA, CISA, or CRMA (preferred)
WORK EXPERIENCE
15+ years leading risk, quality, or control in a GCC / shared services setting)
TECHNICAL SKILLS
Design and implementation of risk and internal control frameworks (e.g., COSO, three lines of defence, RCSA and control testing)
Quality management systems and standards (e.g., ISO 9001, Lean Six Sigma, COPC), including QA sampling design and defect analytics
External certification and audit management (e.g., ISO 27001, SOC 1 / SOC 2, client and regulatory audits)
Regulatory and data protection awareness relevant to insurance / broking operations (e.g., GDPR,



DPDP, FCA-regulated processes)
Control and quality reporting — dashboards, issue and action tracking, and executive reporting on control effectiveness
BEHAVIOURAL SKILLS
Executive presence and credibility with senior onshore, Risk, Compliance, and Internal Audit stakeholders
Independence and the courage to escalate control failures and hold the line on standards
Strong people leadership — able to build, coach, and retain a specialist team from a standing start
Pragmatism in balancing control rigour with operational throughput and transition timelines
Clarity in communicating control and quality expectations across sites and cultures (e.g., India, Poland)
JOB OVERVIEW
The Quality and Control Leader will establish and own the risk, internal control, and quality framework for Aon’s Global Capability Centers as a new pillar within Business Excellence. The role defines how GCC operations are controlle

📌 Director - Quality, Control & Benchmarking (Gurugram)
🏢 Aon
📍 Gurugram