Job Location: Pune, Noida

Location Flexibility: Multiple Locations in Country

Req Id: 9301

Posting Start Date: 8/25/26

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Job Role: Senior Incident Manager

GRF Title: Service Process Lead - 11

Job Type: Full-time

Job Summary

We are seeking a highly experienced and hands-on Senior Incident Manager to lead and govern the Incident Management function across a big account in the organization. The successful candidate will be accountable for the end-to-end Incident Management process, ensuring rapid service restoration, effective stakeholder communication, SLA compliance, operational excellence,



and continual service improvement.

The role requires a robust ITIL Incident Management practitioner who can drive accountability across Service Desk teams, resolver groups, and service delivery stakeholders while maintaining hands-on involvement within the ITSM platform. The individual will act as the primary escalation point for incident-related service concerns and will be responsible for improving service stability, customer satisfaction, and operational performance.

Key Responsibilities

Incident Management Ownership & Governance
Own and govern the Incident Management process end-to-end, ensuring effective execution across all support teams and suppliers.
Ensure adherence to Incident Management policies, procedures, standards, and ITIL best practices.
Drive operational governance through regular service reviews, backlog reviews, aging incident reviews, and performance discussions.
Establish and maintain accountab

📌 Service Process Lead_Senior Incident Manager (India)
🏢 Fujitsu
📍 India