Manage RFQs for replacement pumps and spare parts for both domestic and
international customers, including intercompany requests.
Review and process customer inquiries in CRM, ensuring accurate entry of requests
and verification of pre-delivery references.
Evaluate customer quotation requests from both technical and commercial
perspectives, including requirements related to testing and trade compliance.
Create quotations in SAP and initiate the necessary approval workflows, wherever
applicable.
Prepare customer offers based on pre-delivery information. For obsolete or modified
products, or when customer requirements differ, perform hydraulic selection to
identify the correct replacement pump. Coordinate with Engineering when needed
to ensure accurate pump and motor selection.
In cases where a direct (1:1) replacement is not feasible, review deviations and
communicate them clearly to the customer.
Initiate and monitor the trade compliance process, ensuring all required
documentation is obtained from the customer in line with company policies.
Coordinate with Operations (Order Management / Planning) to confirm potential
delivery timelines.
Work closely with Engineering and ETO teams to resolve technical clarifications.
Send offers to customers, address open questions, respond to customer queries,
and issue revised quotations when necessary.
Follow up on offers in collaboration with distributors and Area Sales Managers.
Ensure smooth order transfer and complete technical handover to Customer
Service with all necessary documentation.
Coordinate effectively with internal and external stakeholders and cross-functional
teams.
Support the Technical Sales team in preparing SOPs and technical documentation
as required.
Address and resolve technical and commercial queries in coordination with
internal teams.
Requirements
Education, Experience & Skills:
Education as Diploma / BE in Mechanical/ Electrical / Electronics
2 to 3 ye