About Bark
Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription-based pricing.

As a profitable, PE-backed scale-up (EMK Capital), Bark offers the best of both worlds: the agility and innovation of a fast-moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility,



and the prospect to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.
About Bark India
Bark India is the largest operation of Bark outside the UK, with more than 50 staff members. Bark India started operations in December 2022 and currently manages Marketing and Sales functions for India, South Africa and Singapore. In addition, there is also customer support team that provides support to India and Global operations.
About the Role
We are looking for an experienced Senior CX Manager to lead Customer Experience operations in India, supporting customers across multiple markets and stages of the customer lifecycle. Reporting to the Head of Customer Experience, based in the UK, this role will lead and develop our CX Team Leads and Managers, drive front-line operational performance and deliver strategic initiatives that improve customer and business outcomes. Working closely with the

📌 Senior Customer Experience Manager (Bengaluru)
🏢 Bark
📍 Bengaluru