About GoKwik

GoKwik is a growth operating system for D2C and eCommerce brands, enabling checkout optimization, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik powers 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure across India, the UK, Europe, and the US.

Why This Role Matters

As a Senior Customer Success Manager, you will be responsible for driving adoption, revenue growth, and long-term partnerships across high-impact D2C brands. This role goes beyond support—you will act as a strategic partner to customers, ensuring KwikCheckout delivers measurable business outcomes. You will work closely with senior stakeholders on the customer side and collaborate internally with Product, Engineering, and Marketing to continuously improve the product and customer experience.

What You'll Own

Enterprise Client Success & Adoption - Own smooth onboarding, drive product adoption, and ensure brands unlock maximum value from KwikCheckout.




Growth & Retention - Deliver measurable impact on retention, upsell, and cross-sell within a portfolio of large, revenue-critical accounts through data-driven, executive-level interventions.
Strategic Account Management - Manage a concentrated portfolio of enterprise D2C/eCommerce accounts, own multi-quarter success plans and QBRs, track success milestones, and proactively mitigate churn risk at an executive level.
Business Strategy & Advisory - Act as a strategic advisor to brand leadership, identifying revenue growth opportunities by improving checkout performance, conversion rates, payment success, and overall customer experience, with a lens on enterprise-scale impact and P&L; outcomes.
Performance Insights - Analyse checkout funnel performance, conversion metrics, payment success rates, customer behaviour, and platform usage to deliver strategic recommendations and present insights directly to CXOs and founders.
Stakeholder Ownership - Build s

📌 Senior Customer Success Manager (Gurugram)
🏢 GoKwik
📍 Gurugram