About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands — from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.

Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

As GoKwik continues to expand its eCommerce enablement stack, the Implementation team plays a key role in onboarding, enabling, and empowering our merchant partners. This role is at the intersection of product, engineering, and merchant success — responsible for gathering requirements, implementing SaaS solutions, and supporting merchants with integration and product adoption. You’ll be the tech enabler who ensures merchants derive maximum value from GoKwik’s solutions.

What You’ll Own





Product Implementation & Integration

Collaborate with D2C merchants to gather requirements and create detailed Business Requirement Documents (BRDs)
Implement GoKwik’s SaaS products across platforms like Shopify, WooCommerce, and Magento
Support integration via APIs, SDKs, and ensure smooth onboarding and go-live

Technical Customer Support

Serve as the technical point of contact for merchant teams during and post-integration
Troubleshoot implementation issues across web, iOS, and Android
Assist with tagging tools (Google Ads, Facebook Pixels) and other analytics integrations

Internal Collaboration & Feedback Loops

Coordinate with product, engineering, and customer success teams to improve merchant experience
Share feedback and insights to drive product improvements and scalable processes
Manage multiple merchant projects and prioritize work to meet business timelines

Merchant Experience &

📌 Customer Engineer (Gurugram)
🏢 GoKwik
📍 Gurugram