We are seeking an experienced ServiceNow Trainer to design, deliver, and continuously improve training programs that empower end users, fulfillers, and administrators to maximize the value of our ServiceNow platform. The ideal candidate combines deep platform expertise with strong instructional skills, delivering engaging training in both ITSM and CSM environments. Prior experience supporting ServiceNow within a healthcare organization is highly desired, as the role will support training initiatives tailored to clinical, operational, and compliance-driven workflows. This role partners closely with platform administrators, process owners, and business stakeholders to ensure adoption, proficiency, and measurable outcomes across the organization.

Key Responsibilities

Training Design & Delivery

Design, develop, and deliver instructor-led, virtual, and self-paced training programs covering ServiceNow ITSM and/or CSM modules, including Incident, Problem, Change, Request, Knowledge, and Case Management.
Build role-based curricula tailored to end users, agents, fulfillers, managers,



and administrators.
Create high-quality training materials including facilitator guides, participant workbooks, quick reference guides, eLearning modules, video tutorials, and hands-on lab exercises.
Conduct live training sessions in classroom, virtual, and hybrid environments, adapting delivery style to diverse audiences and learning preferences.

Platform Expertise & Content Accuracy

Maintain in-depth, hands-on knowledge of ServiceNow platform capabilities, configurations, and best practices.
Partner with ServiceNow administrators and developers to ensure training reflects current platform configuration, customizations, and release updates (e.g., Vancouver, Washington, Xanadu, and beyond).
Update training content following major platform upgrades, recent feature rollouts, and changes to organizational processes.
Build and maintain training environments, demo data, and sandbox instances to sup

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