What You'll Do

At Avalara, we exist to make tax compliance simple and automatic for businesses everywhere. As a PMO Analyst, you will play a critical role in this mission by helping Avalara start customer projects with the right information, documentation, and operational setup in place before kickoff. This role improves handoffs between sales, Qualified Services, and delivery teams by making sure project records, statements of work, internal requests, and setup steps are complete and accurate. By reducing delays and rework before project start dates, the role helps teams deliver a smoother customer experience and supports stronger operational consistency across Professional Services. The PMO Analyst maintains continuity for operational support, documentation, request tracking, and cross-functional coordination as the team replaces an outgoing analyst. The role helps Professional Services improve sales-to-invoicing support and strengthen process consistency so delivery teams can move customer work forward with accuracy, speed, and less friction.

What Your Responsibilities Will Be





Create, organize, and maintain Professional Services documentation so implementation teams have accurate materials before customer project kickoff.
Enter and validate key project data in internal systems to support accurate tracking, reporting, and downstream handoffs.
Set up customer projects for implementation teams by confirming required information, documentation, and operational steps are complete before start dates.
Support assigned product lines from sales through invoicing by coordinating required documentation, requests, and system updates.
Create standard statements of work using approved templates and established internal processes.
Monitor sales request queues and route, update, or resolve requests within defined process expectations.
Follow Professional Services processes and procedures to support consistent project setup and operational execution.
Conduct customer welcom

📌 PMO Analyst (Pune)
🏢 Avalara APAC
📍 Pune