Job Description – F&B; Services GSA
Department: Food & Beverage (F&B;)
Designation: Guest Service Associate (GSA)

Key Responsibilities
• Welcome and greet guests in a warm and professional manner.
• Set up tables, restaurant areas, and service stations before operations.
• Take food and beverage orders accurately and communicate them to the kitchen/bar.
• Serve food and beverages according to hotel service standards.
• Ensure timely and proper clearing of tables.
• Maintain cleanliness and hygiene of the restaurant and service areas.
• Assist guests with menu information and respond to their requests politely.
• Check guest satisfaction during service and report complaints to the supervisor.
• Follow proper billing and payment procedures when required.
• Refill water, beverages, and other items as required.
• Assist in buffet setup, replenishment, and clearing.
• Maintain proper handling and storage of crockery, cutlery, glassware, and service equipment.
• Follow food safety, hygiene, and hotel SOPs at all times.




• Coordinate with the kitchen, stewarding, housekeeping, and front office when required.
• Assist in banquet functions, meetings, and special events.
• Support opening and closing duties of the restaurant.
• Maintain a professional appearance and wear the prescribed uniform.
• Follow hotel rules, discipline, safety procedures, and grooming standards.
• Perform any other duties assigned by the F&B; Supervisor or Manager.
Required Skills & Qualifications
• Hotel management qualification is an advantage.
• Positive communication and interpersonal skills.
• Basic knowledge of food and beverage service.
• Customer-service-oriented attitude.
• Ability to work under pressure and in shifts.
• Good grooming and personal hygiene.
• Teamwork and positive attitude.
• Previous hotel/F&B; experience is mandatory

How to apply
Please share cv
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📌 Guest Services Associate (India)
🏢 Mohali
📍 India