27 Aug
|
Artech Infosystem Private
|
Hyderabad
27 Aug
Artech Infosystem Private
Hyderabad
We are looking for a customer-focused AM position , KPIs, SLAs, to deliver high-quality support through digital chat platforms.
Key Responsibilities
Handle inbound customer interactions via chat with professionalism and empathy.
Understand customer issues and provide accurate and timely resolutions.
Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
Document chat interactions clearly and accurately in internal systems.
Required Qualifications
5 years of AM and customer service experience (chat support preferred).
Robust written communication skills in English.
Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications
Prior experience in chat-based customer support.
Exposure to healthcare, insurance, or managed care processes.
Familiarity with CRM tools or chat platforms.
Excellent typing speed and accuracy.
📌 Team Lead BPO (Hyderabad)
🏢 Artech Infosystem Private
📍 Hyderabad