Job Summary

We are looking for a Customer Support Executive to handle customer queries, resolve complaints, and ensure a positive customer experience. The ideal candidate should have robust communication, problem-solving, and product-support skills. Looking for immediate joiners only.

Key Responsibilities

Handle customer queries and complaints and provide timely resolutions.
Ensure adherence to SLAs and follow up until issues are resolved.
Coordinate with internal teams to resolve customer issues.
Maintain strong product knowledge and provide effective customer support.
Manage customer interactions through CRM systems.
Prepare RCA (Root Cause Analysis) for recurring or critical issues.
Perform basic manual testing to validate reported issues and fixes.




Use SQL for basic data validation and troubleshooting.
Maintain and analyze support-related data using Excel.
Escalate unresolved issues to the appropriate teams.

Requirements

Bachelor's degree in administration, Management, IT, or a related field.
1–2 years of experience in customer support/customer success.
Excellent written and verbal communication skills.
Knowledge of CRM systems, SQL, and Excel.
Basic understanding of manual testing and RCA.
Strong problem-solving and analytical skills.
Patient, proactive, and customer-focused.
Ability to work effectively with cross-functional teams.

📌 Customer Support Executive (Bengaluru)
🏢 toolyt
📍 Bengaluru