Job Title: Customer Care Executive (Telecalling)

Location: [ Aluva ]
Employment Type: Full-time

Job Summary

Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and resolve issues promptly.
- Explain products and services clearly to customers.
- Follow up with customers regarding inquiries, appointments, and feedback.
- Maintain accurate records of customer interactions in the system.
- Escalate complex issues to the appropriate department when required.
- Meet daily and monthly call handling and customer satisfaction targets.
- Ensure a positive customer experience during every interaction.

Required Skills & Qualifications
- Excellent verbal communication skills in Malayalam, English, and Hindi (mandatory).
- Strong interpersonal and customer service skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge and familiarity with MS Office or CRM software.




- Ability to multitask and work in a fast-paced environment.
- Positive attitude and professional telephone etiquette.

Eligibility
- Minimum qualification: Plus Two (12th Pass) / Any Graduate.
- Previous experience in telecalling, customer support, or customer service is preferred but not mandatory.
- Freshers with excellent communication skills are encouraged to apply.

What We Offer
- Competitive salary.
- Performance-based incentives.
- Training and career growth opportunities.
- Friendly and supportive work workplace.

Languages Required (mandatory):
- Malayalam
- English
- Hindi

Pay: ₹10,000.00 - ₹15,000.00 per month

Education:
- Diploma (preferred)

Language:
- English (required)
- Hindi (required)

Location:
- Aluva, Kerala (Aluva) (required)

Work Location: In person

📌 Customer Care Executive (Aluva)
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