Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Primary Responsibilities:
- Design and architect scalable voice/IVR and conversational AI systems using AWS and LLM-based intent engines
- Develop and enhance intelligent intent detection using LLMs (Bedrock/OpenAI) integrated with AWS Lex or custom pipelines
- Build and manage backend services and APIs using AWS (Lambda, API Gateway, DynamoDB, SQS)
- Implement end-to-end IVR solutions including call routing, prompt design, fallback strategies, and AI-driven responses




- Lead cloud architecture decisions ensuring high availability, scalability, and cost optimization
- Integrate IVR systems with telephony platforms and enterprise systems
- Optimize system performance for latency, accuracy, and reliability in real-time voice interactions
- Troubleshoot production issues, perform root cause analysis, and implement long-term fixes
- Mentor junior engineers and contribute to design reviews, best practices, and DevOps processes
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business workplace). The Company may adopt, vary or rescind t

📌 Senior Software Engineer Ii (Bengaluru)
🏢 Optum
📍 Bengaluru